Gail Johnston Design


Frequently Asked Questions


What if I want a custom design?

Gail J Designs encourages you to browse and select one of the many unique pieces she offers online and at her store, Grateful Heart Gallery. If you have a special request,  you may send an e-mail inquiry.  Gail J Designs will try to respond within 2-3 business days.

 

What is your shipping method?

We ship all of our pieces FedEx Two Day or FedEx Overnight. All of our pieces are fully insured while in transit and must be signed for when received.
 

Do you ship internationally?


We use FedEx International Priority which takes approximately 3-15 business days, depending on the destination country. The pieces are fully insured during transit time and are subject to all duties and taxes imposed by your country.
 

What is your return policy?

All Special Order pieces are Final Sale and not eligible for returns or refunds.

Gail J Designs gladly accepts returns on items within two weeks of order delivery for an exchange or a full refund. All merchandise must be in its original packaging and in its original condition.

If you are not sure if your item is eligible for a return, please email us at gail@handsofthepotter.com